1:1 tailored digital support

As part of its offering on the Positive People project, Cosmic provides 1:1 support to participants, which will be delivered by an experienced Digital Trainer. This support is tailored to the needs of the individual and the content and journey of these training sessions can vary significantly from one participant to the other.

The first meeting with a client is a chance for the Digital Trainer and the client to get to know each other and create a plan for the training that will be delivered. This encompasses working through a training assessment together, where the trainer will gather an in-depth view on the client’s digital knowledge and any gaps that may need to be filled. The assessment covers accessibility to a device, connectivity to the internet, day-to-day use of technology, past experiences and qualifications.

While this gives a solid insight into the client’s current knowledge and confidence with digital, there are two questions within the assessment that help to drive and supplement the overall delivery of the digital support. The first question is ‘What is your motivation to learn more about digital?’ This is highly important, because it helps the client and the trainer to focus on clear goals that need to be set and is a constant reminder of the importance of completing the digital training.

For some, this motivation is about learning digital to support job searches and the chances of getting a job in what has become an increasingly digital world. For others, their motivation lies in wanting to connect more easily with their community, family and friends. Some clients have a very specific motivation, such as wanting to run their own business. Whatever their needs, Cosmic staff are committed to supporting their clients and helping them to achieve their goals.

The second important question is ‘What are your hobbies and interests?’ Digital Trainer Emma Hupertz highlights “This question has been key to helping me to deliver personalised training to some of my clients, particularly those who lacked confidence or motivation in learning about digital”. An example she gives is about a client who had a great passion for football and boxing. The client wanted to brush up on their Microsoft Office skills and this was an opportunity to use their personal interests to support that.

The client learnt how to use Excel to record football results for his favourite team, and to use simple formulas to calculate data such as the average goals scored per match. Following this, the client used Microsoft PowerPoint to create a presentation on his favourite football player and favourite boxer. He learnt how to search for images of the sports people online, download the pictures, insert them into his presentation and then use animations to bring his presentation to life. The client talked about how he had learnt about Microsoft Office at school but always found it a bit boring. Emma adds, “This training was designed to make it more relevant to him and helped to improve his confidence and belief in himself”.

This is one of many examples that trainers have experienced with clients when delivering 1:1 digital support. There are many more examples like this that show the unique and tailored content that the Positive People project delivers to its clients.